Seamless
BPO Experience
For Global Business
We team with you to optimize operations,
sustain profitable growth, and accelerate
into the digital age.
Want To Hear About Our Offered BPO And B2B Telemarketing Support?
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KTECH SOLUTIONS
Offering A Sophisticated Approach To Global BPO Support Services
kTech Solutions is a full-service Inbound, Outbound, and Business Process Outsourcing company serving a massive number of companies worldwide, offering complete customer support, call center solutions, back-office support, lead generation, exclusive digital marketing, and image editing for your business. Over the last years, we instigated over 300+ different projects; as a result, we now deliver the right mix of strategies needed to intrigue your prospects and convert them into customers. Let us be the sole contact center for your customers, irrespective of their locations.
OUR EXPERTISE
Choose Services
In addition to a complete inbound and outbound call center solution as well as customer care & support, we have specialists from technical backgrounds that fall under the list of BPO services.
Content Moderation
Leave no room for error
with professional content moderators trained to seek out and flag content that violates international laws
and save you the trouble.
Image/Video Editing
Have your images enhanced with pixel precision when you collaborate with our professional graphic designers, no matter whichever editing service you require.
Digital Marketing
Amp up your online presence with our team of experts offering digital marketing services while being constantly updated
about the latest trends and keywords.
Web Design & Development
Get ahead of the competition with attractive and interactive websites that reel in leads among audiences through effective Search Engine Optimization
Customer Support
With a lineup of trained customer support professionals at your service, we provide the most detail oriented solutions for organizations across all industries.
Back Office Support
Self-motivated and energetic professional back-office support staff on duty to tackle the repetitive tasks that are the backbone of business infrastructures.
Telemarketing & Sales
Highly experienced and talented telemarketing
experts with unrealistically impressive conversational skills to convince even the most toughest customers for sales.
Virtual Assistance
Hire professionally trained remote workers of international standards who help your organization reach its desired goal through continuous effort and hard work.
Content Moderation
Leave no room for error
with professional content moderators trained to seek out and flag content that violates international laws
and save you the trouble.
Image/Video Editing
Have your images enhanced with pixel precision when you collaborate with our professional graphic designers, no matter whichever editing service you require.
Digital Marketing
Amp up your online presence with our team of experts offering digital marketing services while being constantly updated
about the latest trends and keywords.
Web Design & Development
Get ahead of the competition with attractive and interactive websites that reel in leads among audiences through effective Search Engine Optimization
Customer Support
With a lineup of trained customer support professionals at your service, we provide the most detail oriented solutions for organizations across all industries.
Back Office Support
Self-motivated and energetic professional back-office support staff on duty to tackle the repetitive tasks that are the backbone of business infrastructures.
Telemarketing & Sales
Highly experienced and talented telemarketing
experts with unrealistically impressive conversational skills to convince even the most toughest customers for sales.
Virtual Assistance
Hire professionally trained remote workers of international standards who help your organization reach its desired goal through continuous effort and hard work.
Why Choose Us?
A brief summarization of our company profile and how we serve our clients.
ABOUT US
We Predict The Future By Creating It!
kTech Solutions was found to meet the needs of organizations of all magnitudes, regardless of their size or industry. We believe that not only Fortune 500 companies, but all businesses should have access to high quality and affordable outsourcing services.
We offer end to end customer management solutions, including an array of services including Customer Support, Telemarketing, Back Office Support, Lead Generation, Omnichannel Support, Content Moderation, Virtual Assistance, Web Design & Development and Image/Video Editing.
We help businesses to shape and deliver a supercharged customer experience, improve their brand & customer loyalty, drive incremental revenue growth, maximize operational and organizational efficiency, and save operating costs by managing services on their behalf.
Today, we provide many outsourcing services from our delivery centers in Bangladesh, equipped with fully redundant voice routing, data links to the global, enterprise grade network infrastructure, uninterrupted power solutions, and all other features of a Premium BPO service provider.
Our Mission
As the world evolves digitally while making trade more convenient both locally as well as internationally, our mission is to streamline business processes that will further reduce the cost of operation. We don’t just intend to sell but also work on nurturing a long-term commitment with our clientele and prospects alike. Our end goal still remains the same, i.e., maximizing sales for our clients by adopting fair practices and preserving their goodwill at the same time.
Our Vision
Being the nation’s very best BPO and telemarketing company, our purpose is to deliver impeccable customer service worldwide. As businesses like the Amazon and Alibaba continue to get acquire more customers, chances are that their customers too are opting for reliability, and that’s where we envision ourselves to represent your brand on the phone as well as chat service. Allow us to anticipate the genuine needs of your customers so you’re able to deliver exactly what they desire.
OUR EXPERIENCE TALKS
Why Choose Us?
kTech Solutions has been operating in the telemarketing and BPO industry for more than eight years now. Our customer service representatives are thoroughly trained for handling both outbound as well as inbound calls, including live chat support for assisting your customers. In Addition, we’ve also employed countless experts working as virtual assistants providing back-office solutions for organizations. The fame we have acquired has been built through the management we implement and the hard work of our staff who are ready to take your business beyond limits!
We Dedicate Our Time To Ensure Quality Services
We Are Flexible, Transparent, And Feasible
We Deliver More Than Just Call Center Services
We Cater To Businesses Of All Magnitudes
Core Values
kTech Solutions understands the needs of the outsourcing sector with experience of eight years while working with international clients. We aim to deliver premium performance for all our clients with attention to every little detail. The values we uphold our output, and we can proudly say our clients appreciate our service. We aim to develop this sector further for our country and bring a change that will see the dawn of the digital era in full swing.
WE APPLY THE BEST IN TECHNOLOGY TO SUPPORT US
Uninterrupted Communication System Solutions For Constant Output
The IT infrastructure we maintain checks out on all aspects and provides our staff with continuous support on a 24-hour basis. We make sure to pick the best IT staff who maintain the integrity of all our communications at all times. Our trained and experienced IT experts get to troubleshooting in real-time whenever required. As a result, our connectivity is stable at all times and that is what makes us unstoppable!
Power Connectivity
- We provide 3 levels of redundancy with the primary source of power
- Facility load up with 2x 3000KVA online UPS.
- We have a 5000 KVA generator backup with fuel storage which offers 24 hours of operation.
- Safety ensured by international quality assessment
Network Connectivity
- We have 3 levels of redundancy with a 40Mbps duplex connection
- Our network consists of Cisco routers, Ethernet switches connected with Cat6e cables.
- High availability of 99.999% uptime.
- N+1 Architecture Active-Active or Active passive redundancy at each node.
Call Center Solution
- Advanced XML based IVR
- Inbuilt optimized ACD acts as the brain of the system.
- Script-based, campaign wise customizable CRM.
- Predictive, progressive and preview modes of dialling with rule-based and time zone based dialling.
- 100% recording of all the calls, the voice log files can be searched base
WILLING TO WORK WITH US?
Our service offerings comprise end-to-end customer management solutions, including an array of call center, customer support, lead generation, digital marketing, and back-office support services.
Why Clients Outsource To kTech Solutions
kTech Solutions operates as one of the best BPO service providers worldwide for an apparent reason; it is purely because our clients choose our services for compelling reasons.
EXPERIENCE
We bring the experience of 8 long successful years of excellent services to our clients and that is enough to win their vote of confidence. Count on us and let us prove ourselves.
COMPREHENSIVE ONBOARDING
The techniques we use to carry out recruitment and training have been revised over the years by experts to make sure we only pick the most competent candidates for our clients.
EFFECTIVE AND FLEXIBLE PRICING
Clients outsource their business operations to minimize costs as we help small and large business owners accomplish these goals with efficient and flexible pricing schemes.
PERFECTLY CALIBRATED OPERATIONS
With years of experience we have perfected the best approach to engage customers. These strategies are improved steadily over time.
EQUIPPED AND READY
Starting off with any campaign is just a command away. Our clients receive the best in tech and connectivity with which we can get started with bringing you professional services.
kTech Solutions 